If you’ve recently utilized the ACP service or a combination of ACP and Lifeline, we ask you to take a moment to carefully read this blog for crucial information related to the ACP conclusion. We appreciate your understanding!

Why and when will ACP be ended? 

According to the latest announcement from the Federal Communication Commission (FCC) the ACP will be winded down soon due to lack of funding. Here’s some important points that you need to know: 

  • New enrollments for the ACP will be frozen starting from February 8, 2024
  • Without additional funding, ACP pays its full benefit only until April 30, 2024, with a partial benefit in May. However, AirTalk Wireless will provide you with your full-service plan in May regardless of the level of the ACP benefit. This means May will be the last month to receive the ACP benefit.
  • If you’re already enrolled in ACP, you’ll continue to get the discount on your internet service until the program ends completely. 

What should I do to keep my phone service after ACP end? 

Still being concerned about losing your phone number and services after the ACP ceases entirely. Here’s how to keep your phone services active. 

If you’re currently using ACP, here are your alternative solutions to help you find affordable internet access: 

Apply for Lifeline with AirTalk Wireless  

When ACP is concluded, you can still apply for Lifeline with AirTalk Wireless! We are the only wireless provider offering this option so be sure to stay up to date with the ACP program and apply for Lifeline through AirTalk. 

  • $0/mo to enjoy unlimited voice, text, and 4.5GB of data 
  • Need more? For only $10/mo to get unlimited voice, text, and 10GB of data 

Apply for AirVoice Prepaid Plan

Not qualified for Lifeline? No problem. Check out our AirVoice Wireless deeply discounted monthly plans. As the parent company of AirTalk, your current connection can be ported to AirVoice with no extra action required. AirVoice Wireless brings you a premium wireless service with the most affordable pricing on the market.  

  • Start from $10/mo and offer Unlimited calling and texting, 1GB of data (with higher data options available) 
  • Sign up for a month of service and get the second month FREE! 

Please note that by the time ACP ends if you haven’t chosen a new plan yet, your service will be suspended. To stay connected, let’s find a plan that perfectly suits your needs and lifestyle! 

For our current ACP/Lifeline combo subscribers 

Rest assured that Lifeline benefits are still accessible. AirTalk Wireless is authorized to provide Lifeline services in over 50 states. You’ll still be able to keep your connection with Lifeline service when ACP is discontinued, ensures the continuity of all your benefits and nationwide coverage. This is what separates us from our competitors. After the ACP ends, your Lifeline service remains active at $0/mo to enjoy unlimited voice, text, and 4.5GB of data, and requires no additional steps on your end.

Otherwise, if you’d like to upgrade your plan, you can easily do so at a very affordable price.

Attention Lifeline only customers – there’s good news! Lifeline will continue without any impact, so there’s no need to worry.

Moreover, transferring to AirTalk Wireless is still possible with full benefits as always. If you currently take advantage of the Affordable Connectivity Program through another service provider, why not switch to AirTalk Wireless today? Maximize your benefits with our combo plan to enjoy ACP benefits such as getting a free smartphone & extra monthly phone service! 

Stay with AirTalk and enjoy these benefits!

We understand that the news of the ACP wind-down may cause some confusion, and making a hasty decision to switch out might be tempting. But hold on – stay with AirTalk Wireless and continue to enjoy our amazing features that you won’t find anywhere else

  • High-quality phones from iconic brands like Apple and Samsung 
  • Pre-order your favorite smartphones, including the latest iPhone… 
  • Unlimited International Calling to 80+ countries, including Canada & Mexico 
  • 5G+ High-Speed Internet 
  • 24/7 multilingual customer support 
  • Loyalty Program with enticing rewards like extra data and cashback 
  • Trade-in Program for loyal customers, allowing you to trade your old phone for a new one after just 6 months with no extra cost (Coming Soon) 
  • The Power of Affirm, is Now in Your Wallet, Buy Now, Pay later   
  • No Contract, No Monthly Bills 

You wouldn’t want to miss out on all these benefits. So stay tuned; AirTalk is always here foryou! 

Questions you may have

I am currently enrolled in ACP, what will happen to my service?

Customers will start to receive notices from AirTalk Wireless about the end of the ACP program. This information will include updates, timing of the end of the program and the impact of loss of the benefit.

Can I still enroll for AirTalk at this time?

Due to the enrollment shut down on February 7th 2024, according to the FCC, AirTalk Wireless will not be accepting new applicants after this date. For more information, please visit the FCC website.

What causes transfer out?

  • Benefit is limited to one per household. Meaning that it cannot be used for both home internet and phone service, or multiple people cannot all sign up for the same benefit at the same address.  
  • Registering or applying with multiple providers simultaneously may result in your benefits being transferred from one provider to another. It is advisable to register with one provider at a time and wait for a response before attempting to apply with a different provider. 
  • If you receive a notice from AirTalk stating your benefit was transferred out and you did not authorize this: 
    • Sign the transfer agreement right away to avoid interruption to service 
    • Contact the ACP support center and report that your benefit was moved to an unknown provider without your consent. 

How to prevent future unauthorized transfer out? 

  • AirTalk Wireless does not employ field agents outside of our store locations. Store Locator (airtalkwireless.com) 
  • When presented with an offer for a free phone/service be aware of what you are signing up for and who you are signing up with as this could affect your service with Airtalk 
  • If you receive a notice from AirTalk stating your benefit was transferred out and you did not authorize this: 
    • Sign the transfer agreement right away to avoid interruption to service 
    • Contact the ACP support center and report that your benefit was moved to an unknown provider without your consent.  

Risks if you transfer out  

  • You can lose your ACP benefits 
  • We might NOT be able to Transfer you back into AirTalk Wireless 
  • You will lose your service benefits (unlimited talk, reduce data monthly allowance) 
  • You will lose your mobile phone number and we will not be able to recover it. 

Easy Transition to Prepaid options with AirVoice Wireless

  • Unbeatable Pricing 
    We believe reliable service should be accessible to everyone, which is why we provide affordable plans with all budgets in mind. Plans start at as low as $7/month. 
  • Nationwide Coverage 
    Securely connect to the nation’s fastest and most reliable network. Let’s check the coverage in your area. 
  • eSIM 
    You can activate your Airvoice Wireless account and enjoy our free service in minutes without a physical SIM card, all you need is an eSIM and a compatible device.

Let’s keep in touch with us!

Wanna keep in touch with all things AirTalk Wireless? Follow us on Facebook, Instagram, X or our monthly blog to stay up to date on our latest device drops, promotions and offers, so you don’t miss a beat!  

If you have any questions, you can submit an email ticket through our online platform at https://airtalkwireless.com/contact or utilize our Live Chat service at https://direct.lc.chat/10969352/.

1,229 Comments

  1. Esteban Flores Reply

    I have Qlink wireless Can I still transfer my services to airtalk or is it too late?

      • Lavonda Perry Reply

        Can I switch to airtalk wireless,,I am receiving SafeLink wireless

      • Shirley McGraw Reply

        I am already on air talk I would like to stay with it I really like it will I be disconnected if I don’t stay with it

        • AirTalk Wireless Reply

          While it is true that the ACP program will be winding down soon, there is no need to worry. Your service will continue uninterrupted until an official end date is announced. For additional information, please visit https://blog.airtalkwireless.com/acp-program/acp-wind-down-how-to-keep-your-phone-service. 

          However, when ACP stops completely to avoid losing your current phone number there are some steps you can take. 

          Apply for the Lifeline program with AirTalk Wireless. The Lifeline program through AirTalk will still provide you with the same great service at no cost to you. 
          If you’re not qualified for Lifeline, allow us to introduce you to Airvoice Wireless. As the parent company of Airtalk, Airvoice brings you a premium wireless service with plans starting at $10/month.

    • Alfonso Aguilar jr Reply

      Hello I’m still waiting on my new phone and service can I get help plz

      • AirTalk Wireless Reply

        Thank you for being an Airtalk Wireless customer! Once your order is approved your device will ship within 7-14 business days. You will also receive an email confirmation and tracking number so that you can easily follow along with your device’s delivery! To check on the status of your order you can also login to your account at https://apply.airtalkwireless.com/enroll/check-status and enter the same email address and zip code you used while applying.

    • Angela ODell Reply

      I signed my mother up for airtalk wireless & bought her a phone over a month & half ago & still nothing came!!!

        • AirTalk Wireless Reply

          We are sorry to hear you’re experiencing these issues. Please send us a message at https://direct.lc.chat/10969352/ or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further! Thank you and hope you have a nice day!

          • Barbara Medina

            I hope I’m an airtalk customer forever

          • AirTalk Wireless

            Thank you for being an AirTalk Wireless customer! We are so glad to hear that you are enjoying your FREE device and FREE service and we hope you will continue to share our company’s information with your family and friends!

          • Emilianne burnett

            I need to update my address and email but I can’t get anyone on the phone

        • William Taylor Reply

          My phone was stolen along with the Sims card in it, and I don’t want my service to be cut off. What can I do? Please help me.

          • William Taylor

            Also, and I’m not able to sign in to try and fix it. I’ve reset my password a few different times but it always says that customer does not exist.

          • AirTalk Wireless

            We are sorry to hear you’re experiencing these issues. Please send us a message at https://direct.lc.chat/10969352/ or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further! Thank you and hope you have a nice day!

          • AirTalk Wireless

            We are so sorry to hear about your situation. To order a replacement device you will see our great selection of devices available for purchase by logging into your account at https://airtalkwireless.com/account and going to ‘Shop’, scrolling down, and clicking on “Upgrade Phone!”.

          • EloyMarquez

            My both phones got stolen would like to disconnect

          • AirTalk Wireless

            We are sorry to hear you’re experiencing these issues. Please send us a message at https://direct.lc.chat/10969352/ or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further! Thank you and hope you have a nice day!

          • AirTalk Wireless

            Your username corresponds to the enrollment ID received upon completing your application. If encountering a “Customer not found” error, kindly verify your username, ensuring it matches the provided one.

            For incorrect password issues, please use the “forgot password” option to reset it. Log into your account at https://airtalkwireless.com/account for access and assistance.

        • Cody brumley Reply

          I changed my email and don’t remember password. How can I get back into my account

          • AirTalk Wireless

            We are sorry to hear you’re experiencing these issues. Please send us a message at https://direct.lc.chat/10969352/ or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further! Thank you and hope you have a nice day!

        • AirTalk Wireless Reply

          Thank you for being an AirTalk Wireless customer! If you need any assistance, please give us a call at +1 (855) 924-7825 or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further!

      • My subscription to the California Lifeline program was canceled by mistake. Please reinstate my subscription

        • AirTalk Wireless Reply

          We are sorry to hear you’re experiencing these issues. Please send us a message at https://direct.lc.chat/10969352/ or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further! Thank you and hope you have a nice day!

      • AirTalk Wireless Reply

        Thank you for being an Airtalk Wireless customer! Once your order is approved your device will ship within 7-14 business days. You will also receive an email confirmation and tracking number so that you can easily follow along with your device’s delivery! To check on the status of your order you can also login to your account at https://apply.airtalkwireless.com/enroll/check-status and enter the same email address and zip code you used while applying.

    • Ok I just got my Samsung phone from airtalk so does that mean my service is not gonna be discontinued cause I already have airtalk services?

      • AirTalk Wireless Reply

        While it is true that the ACP program will be winding down soon, there is no need to worry. Your service will continue uninterrupted until an official end date is announced. For additional information, please visit https://blog.airtalkwireless.com/acp-program/acp-wind-down-how-to-keep-your-phone-service. 

        However, when ACP stops completely to avoid losing your current phone number there are some steps you can take. 

        Apply for the Lifeline program with AirTalk Wireless. The Lifeline program through AirTalk will still provide you with the same great service at no cost to you. 
        If you’re not qualified for Lifeline, allow us to introduce you to Airvoice Wireless. As the parent company of Airtalk, Airvoice brings you a premium wireless service with plans starting at $10/month.

    • Rebecca Gehret Reply

      My status says approved but then it jumps to having to upload documents

      • AirTalk Wireless Reply

        We are sorry to hear you’re experiencing these issues. Please send us a message at https://direct.lc.chat/10969352/ or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further! Thank you and hope you have a nice day!

  2. James Robinson Reply

    Someone got my phone off the doorstep My paperwork said it was the Samsung S8 I have no phone

    • AirTalk Wireless Reply

      We are sorry to hear you’re experiencing these issues. Please send us a message at https://direct.lc.chat/10969352/ or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further! Thank you and hope you have a nice day!

    • luisangelangeo1959@gmail.com
      I’m trying to figure out how to long in I’m sure but i do have an account. my monthly benefit are in this is my first iphone and i love it . but I have a little more to learn about the phone

  3. Ricky Moran Reply

    The phone I got from you someone stole it from was wondering if I could another p h one the one I had was a galaxy s9 plus

    • AirTalk Wireless Reply

      We are so sorry to hear about your situation. To order a replacement device you will see our great selection of devices available for purchase by logging into your account at https://airtalkwireless.com/account and going to ‘Shop’, scrolling down, and clicking on “Upgrade Phone!”.

      • Leslie Davis Reply

        Hi, I had recently received my Samsung S8 which I absolutely loved & I only had it a short period of time before I had it stolen . How can I go about getting a free replacement phone and Continue with service.

        • AirTalk Wireless Reply

          We are sorry to hear you’re experiencing these issues. Please send us a message at https://direct.lc.chat/10969352/ or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further! Thank you and hope you have a nice day!

          • Robert Wilson

            The c300 Nokia is a nice functionable phone..I’m glad I chose it..doesn’t have gorilla glass but if I’m careful with it I can hopefully take care of it..

          • AirTalk Wireless

            Thank you for being an AirTalk Wireless customer! We are so glad to hear that you are enjoying your FREE device and FREE service and we hope you will continue to share our company’s information with your family and friends!

      • Samuel woods Reply

        Hey what do I do if my phone got stolen any new phone from you guys

        • AirTalk Wireless Reply

          We are so sorry to hear about your situation. To order a replacement device you will see our great selection of devices available for purchase by logging into your account at https://airtalkwireless.com/account and going to ‘Shop’, scrolling down, and clicking on “Upgrade Phone!”.

  4. Destiny Serrano Reply

    I broke my acp phone and would like to order a new one even if I have to pay for one how do I do that if I can not access my account

    • AirTalk Wireless Reply

      We are so sorry to hear about your situation. To order a replacement device you will see our great selection of devices available for purchase by logging into your account at https://airtalkwireless.com/account and going to ‘Shop’, scrolling down, and clicking on “Upgrade Phone!”. Your username corresponds to the enrollment ID received upon completing your application. If encountering a “Customer not found” error, kindly verify your username, ensuring it matches the provided one.

      For incorrect password issues, please use the “forgot password” option to reset it. Log into your account at https://airtalkwireless.com/account for access and assistance.

    • Samuel woods Reply

      Hey what do I do if my phone got stolen I need to get a new phone from you guys can my phone got actually got stolen I’ve been trying to get a replacement from you guys

      • AirTalk Wireless Reply

        We are so sorry to hear about your situation. To order a replacement device you will see our great selection of devices available for purchase by logging into your account at https://airtalkwireless.com/account and going to ‘Shop’, scrolling down, and clicking on “Upgrade Phone!”.

    • AirTalk Wireless Reply

      We are so sorry to hear about your situation. To order a replacement device you will see our great selection of devices available for purchase by logging into your account at https://airtalkwireless.com/account and going to ‘Shop’, scrolling down, and clicking on “Upgrade Phone!”.

      • Anthony Alvarado Reply

        is there any way we can lock the phone or factory reset it by any chance

  5. Roger Pacheco Reply

    I have since moved to my new address is 4038 E Thistle landing Dr
    Phoenix Arizona 85044 is where I want my up dated phone to go to please.

  6. Jamie guidry Reply

    Ithis is Jamie guidry my email is jamieguidry62@gmail.com my enrollment id is wati709805270 my confirmation number is 241965198 i ordered a iPhone 11 and they said i should have my tracking number but i don’t see it i looked in my drafts like they said I don’t see it the only emais i have from y’all are y’all saying i wanted to transfer to air voice wireless i never asked to transfer to them i ordered a iPhone 11 and my e Sim supposed to be coming in but for some reason I never got a email from y’all i call air talk wireless they ask for a ,10 digit enrollment id can i get that i have wat170980527 please email me my tracking number and enrollment id thanks

  7. Danielle pintok Reply

    I can’t log in ii don’t have my enrollment id number /user name

    • AirTalk Wireless Reply

      We are sorry to hear you’re experiencing these issues. Please send us a message at https://direct.lc.chat/10969352/ or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further! Thank you and hope you have a nice day!

  8. Ashley Thurman Reply

    My phone has been stolen and my service turned off, someone else is doing it not me I need a new phone and number please.

    • AirTalk Wireless Reply

      We are sorry to hear you’re experiencing these issues. Please send us a message at https://direct.lc.chat/10969352/ or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further! Thank you and hope you have a nice day!

    • Hi. I currently have Q link and was wondering if I could keep my phone number? Also can you tell me the details of the tablet that’s available with the $10.01 payment, and can you determine my eligibility? Thank you

      • AirTalk Wireless Reply

        Absolutely, you can switch to AirTalk and receive your FREE device and FREE monthly. If you are eligible for the tablet, you will see the tablet option before completing your application. To transfer your phone number, please choose the Keep your old number option in your application to port it into our system. You can use the link to check if you qualify and apply today! https://airtalkwireless.com/apply

    • AirTalk Wireless Reply

      Thank you for reaching out to AirTalk Wireless. Our device is only able to work with our SIM card. If you need any assistance, please give us a call at +1 (855) 924-7825 or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further!

  9. Arnold Rodgers Reply

    I want to keep my life line service. I want to keep my free service

    • AirTalk Wireless Reply

      Thank you for being an AirTalk Wireless customer! We are so glad to hear that you are enjoying your phone and FREE service. If you need any assistance, please give us a call at +1 (855) 924-7825 or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further!

  10. Pamela Adams Reply

    I ordered the Samsung A11 but when the phone finally came in it was an apple 7, I didn’t order this, I have never used an iPhone. I’m not HAPPY WITH THIS PHONE AT ALL. I sent an email right after I received it but I never heard anything until the other day saying that I’m going to lose my service if I didn’t use my phone, I DON’T KNOW HOW TO. PLEASE SEND ME WHAT I ORDERED, PLUS I HAD ORDERED A TABLET AT THE SAME TIME FOR AN EXTRA 10. 00, please please help me
    .

  11. Christine Lilley Reply

    I recently switched to airtalk wireless got a new phone and tablet. I have the acp benefit right now and it says active on my account.. the lifeline program says inactive. I know I qualify for the lifeline program because I’m on cash assistance and food stamps but how do I know if I will automatically be switched over to lifeline or if I will be okay? I have read and gone over all the instructions but it doesn’t tell me anywhere if I am all set and will transfer over to the lifeline benefit. I provided to be proofs as well.

  12. Jamie WalkingEagle Reply

    I am having trouble with changing my address to right address. It won’t let me start a new application. Please help?!

      • Toney shearburn Reply

        Airtalk is the best phone company that I have ever neen with and of anyone is looking for a phone company Airtalk Is the best way to go

        • AirTalk Wireless Reply

          Thank you for being an AirTalk Wireless customer! We are so glad to hear that you are enjoying your FREE device and FREE service and we hope you will continue to share our company’s information with your family and friends!

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