Ever order something online, only to have the excitement fizzle out as the delivery date arrives and passes? You’re not alone. Shipping delays happen, and they can be frustrating for both you and the sender. 

At AirTalk, we get it. Delays can be caused by many unpredictable reasons such as weather, order influxes, or seasonal rushes. We want you to get your order as soon as possible, just like you do. 

Instead of waiting in frustration, let’s empower you! We’ve got some helpful tips to navigate delivery delays. These are suggestions, not guaranteed solutions, but AirTalk is here to support you every step of the way. Keep reading to discover which tips can work for your specific situation. 

Remember to track your order number 

The first step you need to take when having a late shipment is to track the status of your package. Every purchase has a tracking number which you should receive by email and SMS and this number will help you double check the status of your package’s arrival.  

  • Where can I find my tracking number? 

With AirTalk Wireless, once your application is approved, you can normally expect to receive your phone within 14 business days. After processing your order, we’ll send you an email and SMS with your tracking number for easy shipment tracking. We also recommend checking both your inbox and spam folder to ensure you don’t miss our message. 

  • How can I check my order status? 

We encourage you to also check your order status proactively by logging into your account at https://airtalkwireless.com/account. Once there, enter the same email address and zip code you used while applying. You can easily find the checking status function and then enter your tracking number to find out the status of your order. 

  • AirTalk is always by your side for further help! 

If you run into any further trouble, AirTalk is here to help. Our support center is available 7 days a week, from 9:00 a.m. to 9:00 p.m. ET, and is equipped to assist you in resolving this matter promptly. If you need any assistance, please give us a call at +1 (855) 924-7825 or submit a ticket online at https://airtalkwireless.com/contact. We will gladly assist you further! 

Don’t put too much stress on a delayed shipment 

We understand your excitement! Instead of focusing on the “why” and “when,” on any potential package delay, remember the thrill you felt when you first placed the order. With thousands of customers signing up daily, we are so excited to help so many individuals stay connected to who and what matters most. 

Delays aren’t ideal. Here at AirTalk, we’re working hard to get your packages to you as quickly as possible, all while keeping that sweet free shipping you love. 

We appreciate your understanding, just a little patience and understanding can go a long way. In the meantime, stay tuned to AirTalk Wireless for updates on your shipment, as well as exclusive perks for being a valued customer! We’ve got some exciting things coming your way, so stay tuned! 

16 Comments

    • AirTalk Wireless Reply

      Thank you for your interest in Airtalk Wireless! We offer our ACP and Lifeline customers a FREE 4G/5G LTE smartphone from top-name brands such as Apple, Samsung, Motorola, LG, and more. We hope you will visit our website at https://airtalkwireless.com/apply to see if you qualify today!

    • AirTalk Wireless Reply

      Thank you for being an Airtalk Wireless customer! Once your order is approved your device will ship within 7-14 business days. You will also receive an email confirmation and tracking number so that you can easily follow along with your device’s delivery! To check on the status of your order you can also login to your account at https://apply.airtalkwireless.com/enroll/check-status and enter the same email address and zip code you used while applying.

    • AirTalk Wireless Reply

      Once your order is approved your device will ship within 7-14 business days. You will also receive an email confirmation and tracking number so that you can easily follow along with your device’s delivery! To check on the status of your order you can also login to your account at https://apply.airtalkwireless.com/enroll/check-status and enter the same email address and zip code you used while applying.

      • Robert Troche Reply

        I’m a real gentleman with great patience ,I’m happy to wait 14 business days ,hoping for the best.Great things happens when you have patience an take your sweet time and also be focused. BLESS YOUR HEARTS!

        • AirTalk Wireless Reply

          Thank you for your support and for sharing your positive experience with everyone. We appreciate you being our customer and hope you are enjoying our service! 😊

    • AirTalk Wireless Reply

      When your application is successfully approved, you will receive an email titled “EXTERNALAirtalk Wireless Application Approved.” This email will contain your username and password. If you’re unable to locate the email in your inbox, please check your spam folder.

    • AirTalk Wireless Reply

      Once your application is approved, your order will be dispatched. Please be aware that the estimated shipping times provided solely represent the shipping duration and do not account for the time needed for order processing, which is 7-10 business days or sooner.

      For Standard Shipping, the shipping carrier is UPS/USPS
      For Paid Express Shipping, the shipping carrier is FedEx

    • AirTalk Wireless Reply

      Once your application is approved, your order will be dispatched. Please be aware that the estimated shipping times provided solely represent the shipping duration and do not account for the time needed for order processing, which is 7-10 business days or sooner.

      For Paid Express Shipping, the shipping carrier is FedEx

  1. I deleted my eSIM and now my phone won’t allow me too redownload it

    • AirTalk Wireless Reply

      We are sorry to hear you’re experiencing these issues. Please send us a message at https://direct.lc.chat/10969352/ or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further! Thank you and hope you have a nice day!

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