In today’s digitally connected world, our phone numbers have become more than just a means of communication. They’re often linked to important accounts like banking, social media, and more. This makes them a prime target for fraudsters who use a variety of tactics to hijack your number. One dangerous scam is called an “unauthorized transfer out” or “port-out scam” where criminals fraudulently transfer your number to another carrier.

The consequences of falling victim to this can be serious. It can mean losing access to your phone service, having your accounts hacked, and even identity theft. That’s why it’s crucial to secure your wireless account.

Keeping reading this blog to learn more practical tips and advice to safeguard your phone number and your digital identity.

What causes Transfer Out?

  • Benefit is limited to one per household. Meaning that it cannot be used for both home internet and phone service, or multiple people cannot all sign up for the same benefit at the same address.  
  • Registering or applying with multiple providers simultaneously may result in your benefits being transferred from one provider to another. It is advisable to register with one provider at a time and wait for a response before attempting to apply with a different provider. 
  • If you receive a notice from AirTalk stating your benefit was transferred out and you did not authorize this: 
  1. Sign the transfer agreement right away to avoid interruption to service.
  2. Contact the ACP support center and report that your benefit was moved to an unknown provider without your consent. 

Phone number: (877) 384-2575

Email: ACPSupport@usac.org 

How To Prevent Future Unauthorized Transfer Out

  • AirTalk Wireless does not employ field agents outside of our store locations. Store Locator (airtalkwireless.com) 
  • When presented with an offer for a free phone/service be aware of what you are signing up for and who you are signing up with as this could affect your service with Airtalk 
  • If you receive a notice from AirTalk stating your benefit was transferred out and you did not authorize this:
  1. Sign the transfer agreement right away to avoid interruption to service.
  2. Contact the ACP support center and report that your benefit was moved to an unknown provider without your consent.  

Phone number: (877) 384-2575

Email: ACPSupport@usac.org 

Risks If You Transfer Out 

  • You can lose your ACP benefits and previous loyalty point
  • We might NOT be able to Transfer you back into AirTalk Wireless 
  • You will lose your service benefits (unlimited talk, reduce data monthly allowance) 
  • You will lose your mobile phone number and we will not be able to recover it. 

Easy Transition to Prepaid options with AirTalk Wireless

  • Unbeatable Pricing 
    We believe reliable service should be accessible to everyone, which is why we provide affordable plans with all budgets in mind. Plans start at as low as $7/month. 
  • Nationwide Coverage 
    Securely connect to the nation’s fastest and most reliable network. Let’s check the coverage in your area. 
  • eSIM
    You can activate your Airvoice Wireless account and enjoy our free service in minutes without a physical SIM card, all you need is an eSIM and a compatible device 

Why Stay with AirTalk: (benefits and perks)

With the selected plan you already receive these perks: 

  • High-quality phones at a discounted price from iconic brands like Apple, Samsung, Google, LG, etc…
  • Enjoy FREE Nationwide Coverage Unlimited Talk and Text 
  • FREE 5G+ High-Speed Data 
  • Unlimited International Calling to 80+ Countries including Canada & Mexico 
  • Loyalty Quarterly Reward Program with enticing rewards like extra data and cashback (Learn more here
  • Trade-in Program for loyal customers, allowing you to trade your old phone for a new one after just 6 months with no extra cost (Coming Soon
  • Multilingual Customer Service Support (English, Spanish, Vietnamese, etc…) 
  • The Power of Affirm, is Now in Your Wallet, Buy Now, Pay later  
  • No Monthly Bills  

644 Comments

  1. Christopher Ellerbee Reply

    I didn’t transfer my service and didn’t authorize any transfer.

    • AirTalk Wireless Reply

      To find out where your benefits transfer to and keep AirTalk as your sole provider, we suggest contacting the ACP Support Center at (877) 384-2575 or via email at ACPSupport@usac.org. The support center is available seven days a week, from 9:00 a.m. to 9:00 p.m. ET, and is equipped to assist you in resolving this matter promptly. If you need any assistance, please give us a call at +1 (855) 924-7825 or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further!

        • AirTalk Wireless Reply

          To find out where your benefits transfer to and keep AirTalk as your sole provider, we suggest contacting the ACP Support Center at (877) 384-2575 or via email at ACPSupport@usac.org. The support center is available seven days a week, from 9:00 a.m. to 9:00 p.m. ET, and is equipped to assist you in resolving this matter promptly. If you need any assistance, please give us a call at +1 (855) 924-7825 or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further!

    • AirTalk Wireless Reply

      Without additional funding, the ACP will only provide its full benefit until April 30, 2024, and a partial benefit in May. However, AirTalk Wireless will offer customers the complete service plan in May, regardless of the level of ACP benefit.  We encourage you to opt for the Lifeline service so that we can attempt to maintain your current plan until we receive the final notice from the government.

  2. Bruce miles Reply

    I didn’t want to transfer my benefits to another provider I didn’t give my authorization for it I want to stay with Air talk and get a free phone

    • AirTalk Wireless Reply

      To find out where your benefits transfer to and keep AirTalk as your sole provider, we suggest contacting the ACP Support Center at (877) 384-2575 or via email at ACPSupport@usac.org. The support center is available seven days a week, from 9:00 a.m. to 9:00 p.m. ET, and is equipped to assist you in resolving this matter promptly. If you need any assistance, please give us a call at +1 (855) 924-7825 or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further!

  3. Bruce miles Reply

    And now I don’t have any service or phone I need help I need my phone back please and my enrollment number because I want to stay with Air talk

    • AirTalk Wireless Reply

      We are sorry to hear you’re experiencing these issues. Please send us a message at https://direct.lc.chat/10969352/ or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further! Thank you and hope you have a nice day!

    • AirTalk Wireless Reply

      Without additional funding, the ACP will only provide its full benefit until April 30, 2024, and a partial benefit in May. However, AirTalk Wireless will offer customers the complete service plan in May, regardless of the level of ACP benefit.  We encourage you to opt for the Lifeline service so that we can attempt to maintain your current plan until we receive the final notice from the government.

    • AirTalk Wireless Reply

      To find out where your benefits transfer to and keep AirTalk as your sole provider, we suggest contacting the ACP Support Center at (877) 384-2575 or via email at ACPSupport@usac.org. The support center is available seven days a week, from 9:00 a.m. to 9:00 p.m. ET, and is equipped to assist you in resolving this matter promptly. If you need any assistance, please give us a call at +1 (855) 924-7825 or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further!

  4. Jeffrey Wooten. Reply

    Im provilegded ro have received approval from FCC for bith mt ACP as well as LifeLine .. ive been enjoying my acp benefits for the last year via airtalk wireless, but I have my lifeline program benefits through straight talk” .. I was wanting to inquire about transferring my lifeli e benefit over to Air t alk wireless as well seeing g as the ACO is coming to an end at the end of this month.. could someone assist me with this possible transition to see to it being a smooth anti headache preocess.. lol..

    First I would like to know exactly what I would. Be receiving via lifeline program through airtalk before confirming a transfer.. just so j know what I am getting j to as well as what my benefit and service plan would include.. is there any special combo service plan still ot like a loyalty customer plan.. 🙏.

    I would greatly appreciate an appropriate response accordingly. With all due respect . Tha k you God bless.

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