In today’s digitally connected world, our phone numbers have become more than just a means of communication. They’re often linked to important accounts like banking, social media, and more. This makes them a prime target for fraudsters who use a variety of tactics to hijack your number. One dangerous scam is called an “unauthorized transfer out” or “port-out scam” where criminals fraudulently transfer your number to another carrier.

The consequences of falling victim to this can be serious. It can mean losing access to your phone service, having your accounts hacked, and even identity theft. That’s why it’s crucial to secure your wireless account.

Keeping reading this blog to learn more practical tips and advice to safeguard your phone number and your digital identity.

What causes Transfer Out?

  • Benefit is limited to one per household. Meaning that it cannot be used for both home internet and phone service, or multiple people cannot all sign up for the same benefit at the same address.  
  • Registering or applying with multiple providers simultaneously may result in your benefits being transferred from one provider to another. It is advisable to register with one provider at a time and wait for a response before attempting to apply with a different provider. 
  • If you receive a notice from AirTalk stating your benefit was transferred out and you did not authorize this: 
  1. Sign the transfer agreement right away to avoid interruption to service.
  2. Contact the ACP support center and report that your benefit was moved to an unknown provider without your consent. 

Phone number: (877) 384-2575

Email: ACPSupport@usac.org 

How To Prevent Future Unauthorized Transfer Out

  • AirTalk Wireless does not employ field agents outside of our store locations. Store Locator (airtalkwireless.com) 
  • When presented with an offer for a free phone/service be aware of what you are signing up for and who you are signing up with as this could affect your service with Airtalk 
  • If you receive a notice from AirTalk stating your benefit was transferred out and you did not authorize this:
  1. Sign the transfer agreement right away to avoid interruption to service.
  2. Contact the ACP support center and report that your benefit was moved to an unknown provider without your consent.  

Phone number: (877) 384-2575

Email: ACPSupport@usac.org 

Risks If You Transfer Out 

  • You can lose your ACP benefits and previous loyalty point
  • We might NOT be able to Transfer you back into AirTalk Wireless 
  • You will lose your service benefits (unlimited talk, reduce data monthly allowance) 
  • You will lose your mobile phone number and we will not be able to recover it. 

Easy Transition to Prepaid options with AirTalk Wireless

  • Unbeatable Pricing 
    We believe reliable service should be accessible to everyone, which is why we provide affordable plans with all budgets in mind. Plans start at as low as $7/month. 
  • Nationwide Coverage 
    Securely connect to the nation’s fastest and most reliable network. Let’s check the coverage in your area. 
  • eSIM
    You can activate your Airvoice Wireless account and enjoy our free service in minutes without a physical SIM card, all you need is an eSIM and a compatible device 

Why Stay with AirTalk: (benefits and perks)

With the selected plan you already receive these perks: 

  • High-quality phones at a discounted price from iconic brands like Apple, Samsung, Google, LG, etc…
  • Enjoy FREE Nationwide Coverage Unlimited Talk and Text 
  • FREE 5G+ High-Speed Data 
  • Unlimited International Calling to 80+ Countries including Canada & Mexico 
  • Loyalty Quarterly Reward Program with enticing rewards like extra data and cashback (Learn more here
  • Trade-in Program for loyal customers, allowing you to trade your old phone for a new one after just 6 months with no extra cost (Coming Soon
  • Multilingual Customer Service Support (English, Spanish, Vietnamese, etc…) 
  • The Power of Affirm, is Now in Your Wallet, Buy Now, Pay later  
  • No Monthly Bills  

708 Comments

  1. Amanda Estepp Reply

    Do not allow my acp/lifeline/benefits/phone number transferred out to any other provider. Thank you.
    Amanda Estepp

    • AirTalk Wireless Reply

      To find out where your benefits transfer to and keep AirTalk as your sole provider, we suggest contacting the ACP Support Center at (877) 384-2575 or via email at ACPSupport@usac.org. The support center is available seven days a week, from 9:00 a.m. to 9:00 p.m. ET, and is equipped to assist you in resolving this matter promptly. If you need any assistance, please give us a call at +1 (855) 924-7825 or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further!

        • Cora Williams Reply

          I did not transfer out this has happened to me several times now and I have not transfered this time or previously. I don’t know how this keeps happening.

          • AirTalk Wireless

            To find out where your benefits transfer to and keep AirTalk as your sole provider, we suggest contacting the ACP Support Center at (877) 384-2575 or via email at ACPSupport@usac.org. The support center is available seven days a week, from 9:00 a.m. to 9:00 p.m. ET, and is equipped to assist you in resolving this matter promptly. If you need any assistance, please give us a call at +1 (855) 924-7825 or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further!

          • Sharon reineke

            Do not allow my acp/lifeline/benefits/phone number transferred out to any other provider. Thank you.
            Sharon reineke

          • AirTalk Wireless

            To find out where your benefits transfer to and keep AirTalk as your sole provider, we suggest contacting the ACP Support Center at (877) 384-2575 or via email at ACPSupport@usac.org. The support center is available seven days a week, from 9:00 a.m. to 9:00 p.m. ET, and is equipped to assist you in resolving this matter promptly. If you need any assistance, please give us a call at +1 (855) 924-7825 or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further!

          • AirTalk Wireless

            Please kindly understand that as a service provider, Airtalk always wants to keep you connected as our valued customer, We would never intentionally disconnect your service. We understand that you are concerned about the reason for your benefit disconnection with Airtalk, Please contact the ACP Support Center. Email ACPSupport@usac.org or call (877) 384-2575 and inform them that your benefit was transferred without your consent, and ask which provider it was transferred, to prevent your benefit from transferring again without your consent. Thank you and have a pleasant day!

          • AirTalk Wireless

            To find out where your benefits transfer to and keep AirTalk as your sole provider, we suggest contacting the ACP Support Center at (877) 384-2575 or via email at ACPSupport@usac.org. The support center is available seven days a week, from 9:00 a.m. to 9:00 p.m. ET, and is equipped to assist you in resolving this matter promptly. If you need any assistance, please give us a call at +1 (855) 924-7825 or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further!

      • Edward Thomas Reply

        I do not want to transfer out. I want to stay with airtalk and keep my account benefits. Thank you

        • AirTalk Wireless Reply

          To find out where your benefits transfer to and keep AirTalk as your sole provider, we suggest contacting the ACP Support Center at (877) 384-2575 or via email at ACPSupport@usac.org. The support center is available seven days a week, from 9:00 a.m. to 9:00 p.m. ET, and is equipped to assist you in resolving this matter promptly.

          • Carlios gatewood

            I did not want to transfer my service from airtalk

    • Brandy brown Reply

      Please don’t transfer me r my benefits out..I would like to keep them..Tysvm!

      • AirTalk Wireless Reply

        To find out where your benefits transfer to and keep AirTalk as your sole provider, we suggest contacting the ACP Support Center at (877) 384-2575 or via email at ACPSupport@usac.org. The support center is available seven days a week, from 9:00 a.m. to 9:00 p.m. ET, and is equipped to assist you in resolving this matter promptly. If you need any assistance, please give us a call at +1 (855) 924-7825 or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further!

          • AirTalk Wireless

            Without additional funding, the ACP will only provide its full benefit until April 30, 2024, and a partial benefit in May. However, AirTalk Wireless will offer customers the complete service plan in May, regardless of the level of ACP benefit.  We encourage you to opt for the Lifeline service so that we can attempt to maintain your current plan until we receive the final notice from the government.

        • AirTalk Wireless Reply

          We are sorry to hear you’re experiencing these issues. Please send us a message at https://direct.lc.chat/10969352/ or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further! Thank you and hope you have a nice day!

          • Nobody better try and switch me, airtalk.id the only easy to go

          • AirTalk Wireless

            Thank you for choosing us! If you need any assistance, please give us a call at +1 (855) 924-7825 or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further!

      • Latasha knight Reply

        I did not transferred out of this service font switch me

        • AirTalk Wireless Reply

          To find out where your benefits transfer to and keep AirTalk as your sole provider, we suggest contacting the ACP Support Center at (877) 384-2575 or via email at ACPSupport@usac.org. The support center is available seven days a week, from 9:00 a.m. to 9:00 p.m. ET, and is equipped to assist you in resolving this matter promptly.

    • Joey Richardson Reply

      Hello I didn’t ask for a transfer out
      I been waiting for my phone to be delivered to me so what is going on? Please can someone please help me be able to get my phone because I really do need it please and thank you

    • Steven Littlefield Reply

      I never opted out of agreement with airtalk wireless,nor have i opted out of any other phone service provider agreement,yet every month my service is cut off and I’m without a way to keep appointments and to stay in touch with family.i have enjoyed airtalk wireless services and have no reason to want to discontinue partnership with airtalk wireless.please continue my service with air talk wireless and contact me first if this problem happens again ……..thank you for your time and service and i apologize for any inconvenience that this missunderstanding may have caused fer you,i appreciate your time and services ……..thank you

      • AirTalk Wireless Reply

        To find out where your benefits transfer to and keep AirTalk as your sole provider, we suggest contacting the ACP Support Center at (877) 384-2575 or via email at ACPSupport@usac.org. The support center is available seven days a week, from 9:00 a.m. to 9:00 p.m. ET, and is equipped to assist you in resolving this matter promptly. If you need any assistance, please give us a call at +1 (855) 924-7825 or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further!

    • Jennifer Garcia Reply

      Do not allow my acp/lifeline/benefits/phone number transferred out to any other provider. Thank you.
      Jennifer Garcia

      • AirTalk Wireless Reply

        To find out where your benefits transfer to and keep AirTalk as your sole provider, we suggest contacting the ACP Support Center at (877) 384-2575 or via email at ACPSupport@usac.org. The support center is available seven days a week, from 9:00 a.m. to 9:00 p.m. ET, and is equipped to assist you in resolving this matter promptly.

    • Deborah Jeffrey Reply

      I don’t want to make any changes I want to keep airwwalk as my current carrier

      • AirTalk Wireless Reply

        Without additional funding, the ACP will only provide its full benefit until April 30, 2024, and a partial benefit in May. However, AirTalk Wireless will offer customers the complete service plan in May, regardless of the level of ACP benefit.  We encourage you to opt for the Lifeline service so that we can attempt to maintain your current plan until we receive the final notice from the government.

      • AirTalk Wireless Reply

        Thank you for being an Airtalk Wireless customer! Once your order is approved your device will ship within 7-14 business days. You will also receive an email confirmation and tracking number so that you can easily follow along with your device’s delivery! To check on the status of your order you can also login to your account at https://apply.airtalkwireless.com/enroll/check-status and enter the same email address and zip code you used while applying.

  2. Bradley Dedrick Reply

    Please don’t transfer me out I would like to be confident that I will stay with airtalk wireless the company’s great, the customer service is Top Notch and I really don’t want to lose my service. I will tell my friends and family about air Talk Wireless and hopefully we will continue to be a customer.

    • AirTalk Wireless Reply

      To find out where your benefits transfer to and keep AirTalk as your sole provider, we suggest contacting the ACP Support Center at (877) 384-2575 or via email at ACPSupport@usac.org. The support center is available seven days a week, from 9:00 a.m. to 9:00 p.m. ET, and is equipped to assist you in resolving this matter promptly. Thank you for being an AirTalk Wireless customer! We are so glad to hear that you are enjoying your FREE device and FREE service and we hope you will continue to share our company’s information with your family and friends!

      • Cynthia Hurley Reply

        I do not want my benefits transfered out to another provider I am sticking with airtalk wireless.

        • AirTalk Wireless Reply

          To find out where your benefits transfer to and keep AirTalk as your sole provider, we suggest contacting the ACP Support Center at (877) 384-2575 or via email at ACPSupport@usac.org. The support center is available seven days a week, from 9:00 a.m. to 9:00 p.m. ET, and is equipped to assist you in resolving this matter promptly. If you need any assistance, please give us a call at +1 (855) 924-7825 or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further!

          • Michelle Vaughn

            I would like to stay with aìrtalk wireless.

          • AirTalk Wireless

            Thank you for being an AirTalk Wireless customer! We are so glad to hear that you are enjoying your phone and FREE service.

          • AirTalk Wireless

            Without additional funding, the ACP will only provide its full benefit until April 30, 2024, and a partial benefit in May. However, AirTalk Wireless will offer customers the complete service plan in May, regardless of the level of ACP benefit.  We encourage you to opt for the Lifeline service so that we can attempt to maintain your current plan until we receive the final notice from the government.

    • Isaac snider Reply

      Please don’t cancel out and talkservice I like it it is a good service and I need to know I did not ask for a transfer nor do I want one thank you

      • AirTalk Wireless Reply

        To find out where your benefits transfer to and keep AirTalk as your sole provider, we suggest contacting the ACP Support Center at (877) 384-2575 or via email at ACPSupport@usac.org. The support center is available seven days a week, from 9:00 a.m. to 9:00 p.m. ET, and is equipped to assist you in resolving this matter promptly. If you need any assistance, please give us a call at +1 (855) 924-7825 or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further!

  3. Mena Morris Reply

    Please do not transfer my phone number or anything else to another provider. Thank you , Mena Morris

    • AirTalk Wireless Reply

      To find out where your benefits transfer to and keep AirTalk as your sole provider, we suggest contacting the ACP Support Center at (877) 384-2575 or via email at ACPSupport@usac.org. The support center is available seven days a week, from 9:00 a.m. to 9:00 p.m. ET, and is equipped to assist you in resolving this matter promptly. If you need any assistance, please give us a call at +1 (855) 924-7825 or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further!

    • Donna blevins Reply

      I do not want to go with any other company other than air talk wireless, please do not cancel my service, I want to keep my acp with you, I didn’t ask to transfer my acp ,so just keep moving with my application, thank you so much, Donna blevins

      • AirTalk Wireless Reply

        To find out where your benefits transfer to and keep AirTalk as your sole provider, we suggest contacting the ACP Support Center at (877) 384-2575 or via email at ACPSupport@usac.org. The support center is available seven days a week, from 9:00 a.m. to 9:00 p.m. ET, and is equipped to assist you in resolving this matter promptly. If you need any assistance, please give us a call at +1 (855) 924-7825 or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further!

    • AirTalk Wireless Reply

      Thank you for choosing AirTalk Wireless. Please notify us if you have any questions or concerns!

  4. Frank ricketts Reply

    Do not transfer my service to any other company! Thanku, Frank Ricketts

    • AirTalk Wireless Reply

      To find out where your benefits transfer to and keep AirTalk as your sole provider, we suggest contacting the ACP Support Center at (877) 384-2575 or via email at ACPSupport@usac.org. The support center is available seven days a week, from 9:00 a.m. to 9:00 p.m. ET, and is equipped to assist you in resolving this matter promptly. If you need any assistance, please give us a call at +1 (855) 924-7825 or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further!

  5. Larry Johnson Reply

    I do not want to transfer my airtalk wireless account..I like my service with airtalk

    • AirTalk Wireless Reply

      Thank you for being an AirTalk Wireless customer! We are so glad to hear that you are enjoying your FREE device and FREE service and we hope you will continue to share our company’s information with your family and friends!

    • AirTalk Wireless Reply

      We are so sorry to hear about your situation. To order a replacement device you will see our great selection of devices available for purchase by logging into your account at https://airtalkwireless.com/account and going to ‘Shop’, scrolling down, and clicking on “Upgrade Phone!”.

    • Donna blevins Reply

      Let me know if I’m safe or not, from my acp benifits getting switched to another company, I want to stay with air talk,
      Thank you

      • AirTalk Wireless Reply

        To find out where your benefits transfer to and keep AirTalk as your sole provider, we suggest contacting the ACP Support Center at (877) 384-2575 or via email at ACPSupport@usac.org. The support center is available seven days a week, from 9:00 a.m. to 9:00 p.m. ET, and is equipped to assist you in resolving this matter promptly. If you need any assistance, please give us a call at +1 (855) 924-7825 or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further!

  6. Xavier Hernandez Reply

    I’m happy with airtalk wireless not transferring out. Staying at airtalk wireless

    • AirTalk Wireless Reply

      Thank you for being an AirTalk Wireless customer! We are so glad to hear that you are enjoying your FREE device and FREE service and we hope you will continue to share our company’s information with your family and friends!

    • AirTalk Wireless Reply

      Thank you for your interest in AirTalk Wireless! We hope you will consider switching your Lifeline and ACP benefits to us where our customers not only receive FREE monthly service but also a FREE smartphone. To sign-up online please visit us at https://airtalkwireless.com/apply.

    • AirTalk Wireless Reply

      Thank you for your interest in AirTalk Wireless! We hope you will consider switching your Lifeline and ACP benefits to us where our customers not only receive FREE monthly service but also a FREE smartphone. To sign-up online please visit us at https://airtalkwireless.com/apply.

  7. Y do they try to transfer u out when u never requested it? I would like to stay with airtalk please

    • AirTalk Wireless Reply

      To find out where your benefits transfer to and keep AirTalk as your sole provider, we suggest contacting the ACP Support Center at (877) 384-2575 or via email at ACPSupport@usac.org. The support center is available seven days a week, from 9:00 a.m. to 9:00 p.m. ET, and is equipped to assist you in resolving this matter promptly. If you need any assistance, please give us a call at +1 (855) 924-7825 or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further!

  8. Shalainalipscomb Reply

    I don’t want my benefits transferred out of airtalk wireless thank u

    • AirTalk Wireless Reply

      To find out where your benefits transfer to and keep AirTalk as your sole provider, we suggest contacting the ACP Support Center at (877) 384-2575 or via email at ACPSupport@usac.org. The support center is available seven days a week, from 9:00 a.m. to 9:00 p.m. ET, and is equipped to assist you in resolving this matter promptly. If you need any assistance, please give us a call at +1 (855) 924-7825 or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further!

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