In today’s digitally connected world, our phone numbers have become more than just a means of communication. They’re often linked to important accounts like banking, social media, and more. This makes them a prime target for fraudsters who use a variety of tactics to hijack your number. One dangerous scam is called an “unauthorized transfer out” or “port-out scam” where criminals fraudulently transfer your number to another carrier.

The consequences of falling victim to this can be serious. It can mean losing access to your phone service, having your accounts hacked, and even identity theft. That’s why it’s crucial to secure your wireless account.

Keeping reading this blog to learn more practical tips and advice to safeguard your phone number and your digital identity.

What causes Transfer Out?

  • Benefit is limited to one per household. Meaning that it cannot be used for both home internet and phone service, or multiple people cannot all sign up for the same benefit at the same address.  
  • Registering or applying with multiple providers simultaneously may result in your benefits being transferred from one provider to another. It is advisable to register with one provider at a time and wait for a response before attempting to apply with a different provider. 
  • If you receive a notice from AirTalk stating your benefit was transferred out and you did not authorize this: 
  1. Sign the transfer agreement right away to avoid interruption to service.
  2. Contact the ACP support center and report that your benefit was moved to an unknown provider without your consent. 

Phone number: (877) 384-2575

Email: ACPSupport@usac.org 

How To Prevent Future Unauthorized Transfer Out

  • AirTalk Wireless does not employ field agents outside of our store locations. Store Locator (airtalkwireless.com) 
  • When presented with an offer for a free phone/service be aware of what you are signing up for and who you are signing up with as this could affect your service with Airtalk 
  • If you receive a notice from AirTalk stating your benefit was transferred out and you did not authorize this:
  1. Sign the transfer agreement right away to avoid interruption to service.
  2. Contact the ACP support center and report that your benefit was moved to an unknown provider without your consent.  

Phone number: (877) 384-2575

Email: ACPSupport@usac.org 

Risks If You Transfer Out 

  • You can lose your ACP benefits and previous loyalty point
  • We might NOT be able to Transfer you back into AirTalk Wireless 
  • You will lose your service benefits (unlimited talk, reduce data monthly allowance) 
  • You will lose your mobile phone number and we will not be able to recover it. 

Easy Transition to Prepaid options with AirTalk Wireless

  • Unbeatable Pricing 
    We believe reliable service should be accessible to everyone, which is why we provide affordable plans with all budgets in mind. Plans start at as low as $7/month. 
  • Nationwide Coverage 
    Securely connect to the nation’s fastest and most reliable network. Let’s check the coverage in your area. 
  • eSIM
    You can activate your Airvoice Wireless account and enjoy our free service in minutes without a physical SIM card, all you need is an eSIM and a compatible device 

Why Stay with AirTalk: (benefits and perks)

With the selected plan you already receive these perks: 

  • High-quality phones at a discounted price from iconic brands like Apple, Samsung, Google, LG, etc…
  • Enjoy FREE Nationwide Coverage Unlimited Talk and Text 
  • FREE 5G+ High-Speed Data 
  • Unlimited International Calling to 80+ Countries including Canada & Mexico 
  • Loyalty Quarterly Reward Program with enticing rewards like extra data and cashback (Learn more here
  • Trade-in Program for loyal customers, allowing you to trade your old phone for a new one after just 6 months with no extra cost (Coming Soon
  • Multilingual Customer Service Support (English, Spanish, Vietnamese, etc…) 
  • The Power of Affirm, is Now in Your Wallet, Buy Now, Pay later  
  • No Monthly Bills  

708 Comments

  1. Christopher Ellerbee Reply

    I didn’t transfer my service and didn’t authorize any transfer.

    • AirTalk Wireless Reply

      To find out where your benefits transfer to and keep AirTalk as your sole provider, we suggest contacting the ACP Support Center at (877) 384-2575 or via email at ACPSupport@usac.org. The support center is available seven days a week, from 9:00 a.m. to 9:00 p.m. ET, and is equipped to assist you in resolving this matter promptly. If you need any assistance, please give us a call at +1 (855) 924-7825 or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further!

        • AirTalk Wireless Reply

          To find out where your benefits transfer to and keep AirTalk as your sole provider, we suggest contacting the ACP Support Center at (877) 384-2575 or via email at ACPSupport@usac.org. The support center is available seven days a week, from 9:00 a.m. to 9:00 p.m. ET, and is equipped to assist you in resolving this matter promptly. If you need any assistance, please give us a call at +1 (855) 924-7825 or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further!

          • AirTalk Wireless

            Thank you for choosing AirTalk Wireless. If you need any assistance, please give us a call at +1 (855) 924-7825 or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further!

          • Patsy jones

            I didn’t transfer to another company

          • AirTalk Wireless

            We are sorry to hear you’re experiencing these issues. Please send us a message at https://direct.lc.chat/10969352/ or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further! Thank you and hope you have a nice day!

          • AirTalk Wireless

            Without additional funding, the ACP will only provide its full benefit until April 30, 2024, and a partial benefit in May. However, AirTalk Wireless will offer customers the complete service plan in May, regardless of the level of ACP benefit.  We encourage you to opt for the Lifeline service so that we can attempt to maintain your current plan until we receive the final notice from the government.

          • AirTalk Wireless

            Without additional funding, the ACP will only provide its full benefit until April 30, 2024, and a partial benefit in May. However, AirTalk Wireless will offer customers the complete service plan in May, regardless of the level of ACP benefit.  We encourage you to opt for the Lifeline service so that we can attempt to maintain your current plan until we receive the final notice from the government.

        • Ronnika Phillips Reply

          I don’t want to transfer my service out, I want to upgrade my phone, cause I have lost my phone

          • AirTalk Wireless

            We are so sorry to hear about your situation. To order a replacement device you will see our great selection of devices available for purchase by logging into your account at https://airtalkwireless.com/account and going to ‘Shop’, scrolling down, and clicking on “Upgrade Phone!”.

        • AirTalk Wireless Reply

          To prevent any inadvertent service provider changes, we strongly recommend refraining from applying with other service providers. Once the service has been transferred, we no longer have the authorization to directly address the issue.

          • I don’t know what’s going on I’m not trying to transfer out

          • AirTalk Wireless

            Please send us a message at https://direct.lc.chat/10969352/ or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further! Thank you and hope you have a nice day!

        • Rosa Johnston Reply

          I don’t want to transfer out of airtalk service because I didn’t authorize it.. can u please let me know what services are transferred to and what address is it sent to?

          • AirTalk Wireless

            To find out where your benefits transfer to and keep AirTalk as your sole provider, we suggest contacting the ACP Support Center at (877) 384-2575 or via email at ACPSupport@usac.org. The support center is available seven days a week, from 9:00 a.m. to 9:00 p.m. ET, and is equipped to assist you in resolving this matter promptly. If you need any assistance, please give us a call at +1 (855) 924-7825 or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further!

          • AirTalk Wireless

            Without additional funding, the ACP will only provide its full benefit until April 30, 2024, and a partial benefit in May. However, AirTalk Wireless will offer customers the complete service plan in May, regardless of the level of ACP benefit.  We encourage you to opt for the Lifeline service so that we can attempt to maintain your current plan until we receive the final notice from the government.

        • Daniel yancey Reply

          I don’t want to transfer my services I want to stay with airtalk

          • AirTalk Wireless

            Thank you for being an AirTalk Wireless customer! If you need any assistance, please give us a call at +1 (855) 924-7825 or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further!

        • Daniel Dennison Reply

          I’d like to keep my lifeline basic plan which is the 4.5Gb of Data and unlimited text and unlimited calling please and thank you. I’m homeless trying to get an apartment and everything I need to do is through my phone including my doctor’s because I have several health issues and I really need to have a phone and I don’t have any money to pay for any type of service right now I barely get to eat food as it is, so I definitely can’t afford a phone service,😔😔😭😭

          • AirTalk Wireless

            If you’re currently enrolled in our Lifeline plan, your service will continue uninterrupted and free of charge even after the ACP winding down. You can visit https://airtalkwireless.com/account to verify the status of your Lifeline plan.

        • AirTalk Wireless Reply

          Without additional funding, the ACP will only provide its full benefit until April 30, 2024, and a partial benefit in May. However, AirTalk Wireless will offer customers the complete service plan in May, regardless of the level of ACP benefit.  We encourage you to opt for the Lifeline service so that we can attempt to maintain your current plan until we receive the final notice from the government.

        • AirTalk Wireless Reply

          Thank you for your interest in AirTalk Wireless! We hope you will consider switching your Lifeline benefits to us where our customers not only receive FREE monthly service but also a FREE device. To sign-up online please visit us at https://airtalkwireless.com/apply.

      • Angelina Legakes Reply

        I didn’t authorize a transfer out. I want to stay with airtalk wireless.

        • AirTalk Wireless Reply

          Thank you for being an AirTalk Wireless customer! If you need any assistance, please give us a call at +1 (855) 924-7825 or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further!

    • Charles lapree Reply

      Didn’t switch my service and don’t plan on switching my service

        • Martavious bailey Reply

          My phone got stolen out the. Mail box can I get a replacement one of the sam kind it’s was suppose to got delivered Thursday.

          • AirTalk Wireless

            Please send us a message at https://direct.lc.chat/10969352/ or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further! Thank you and hope you have a nice day!

    • Paul Mcmichel Reply

      I’m not sure if I will be able to trust the other new provider. I’ve been with Lifeline since I got a free phone with my benefits. Paul Mcmichel

      • AirTalk Wireless Reply

        Thank you for your interest in Airtalk Wireless! We offer our ACP and Lifeline customers a FREE 4G/5G LTE smartphone from top-name brands such as Apple, Samsung, Motorola, LG, and more. We hope you will visit our website at https://airtalkwireless.com/apply to see if you qualify today!

    • Marty Gant Reply

      I want to stay with Air Talk wireless. Please don’t transfer my services

    • AirTalk Wireless Reply

      Without additional funding, the ACP will only provide its full benefit until April 30, 2024, and a partial benefit in May. However, AirTalk Wireless will offer customers the complete service plan in May, regardless of the level of ACP benefit.  We encourage you to opt for the Lifeline service so that we can attempt to maintain your current plan until we receive the final notice from the government.

    • Tony alexander Reply

      Yes I want to keep my service thank you for notifying me much help thanks a lot

      • AirTalk Wireless Reply

        Without additional funding, the ACP will only provide its full benefit until April 30, 2024, and a partial benefit in May. However, AirTalk Wireless will offer customers the complete service plan in May, regardless of the level of ACP benefit.  We encourage you to opt for the Lifeline service so that we can attempt to maintain your current plan until we receive the final notice from the government.

  2. Bruce miles Reply

    I didn’t want to transfer my benefits to another provider I didn’t give my authorization for it I want to stay with Air talk and get a free phone

    • AirTalk Wireless Reply

      To find out where your benefits transfer to and keep AirTalk as your sole provider, we suggest contacting the ACP Support Center at (877) 384-2575 or via email at ACPSupport@usac.org. The support center is available seven days a week, from 9:00 a.m. to 9:00 p.m. ET, and is equipped to assist you in resolving this matter promptly. If you need any assistance, please give us a call at +1 (855) 924-7825 or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further!

  3. Bruce miles Reply

    And now I don’t have any service or phone I need help I need my phone back please and my enrollment number because I want to stay with Air talk

    • AirTalk Wireless Reply

      Without additional funding, the ACP will only provide its full benefit until April 30, 2024, and a partial benefit in May. However, AirTalk Wireless will offer customers the complete service plan in May, regardless of the level of ACP benefit.  We encourage you to opt for the Lifeline service so that we can attempt to maintain your current plan until we receive the final notice from the government.

    • AirTalk Wireless Reply

      To find out where your benefits transfer to and keep AirTalk as your sole provider, we suggest contacting the ACP Support Center at (877) 384-2575 or via email at ACPSupport@usac.org. The support center is available seven days a week, from 9:00 a.m. to 9:00 p.m. ET, and is equipped to assist you in resolving this matter promptly. If you need any assistance, please give us a call at +1 (855) 924-7825 or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further!

  4. Jeffrey Wooten. Reply

    Im provilegded ro have received approval from FCC for bith mt ACP as well as LifeLine .. ive been enjoying my acp benefits for the last year via airtalk wireless, but I have my lifeline program benefits through straight talk” .. I was wanting to inquire about transferring my lifeli e benefit over to Air t alk wireless as well seeing g as the ACO is coming to an end at the end of this month.. could someone assist me with this possible transition to see to it being a smooth anti headache preocess.. lol..

    First I would like to know exactly what I would. Be receiving via lifeline program through airtalk before confirming a transfer.. just so j know what I am getting j to as well as what my benefit and service plan would include.. is there any special combo service plan still ot like a loyalty customer plan.. 🙏.

    I would greatly appreciate an appropriate response accordingly. With all due respect . Tha k you God bless.

    • AirTalk Wireless Reply

      To find out where your benefits transfer to and keep AirTalk as your sole provider, we suggest contacting the ACP Support Center at (877) 384-2575 or via email at ACPSupport@usac.org. The support center is available seven days a week, from 9:00 a.m. to 9:00 p.m. ET, and is equipped to assist you in resolving this matter promptly. If you need any assistance, please give us a call at +1 (855) 924-7825 or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further!

  5. Tiffany Powell Reply

    I did not ask for a transfer out and didn’t know I had airtalk either

  6. Tiffany Powell Reply

    I did not ask for a transfer out and didn’t know I had airtalk either but would like to keep airtalk please

    • AirTalk Wireless Reply

      Thank you for choosing AirTalk Wireless. Please send us a message at https://direct.lc.chat/10969352/ or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further! Thank you and hope you have a nice day!

  7. Jennifer martin Reply

    I don’t want to transfer out I’m very satisfied with my service

    • AirTalk Wireless Reply

      Thank you for being an AirTalk Wireless customer! If you need any assistance, please give us a call at +1 (855) 924-7825 or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further!

  8. Crystal Cordell Reply

    I cannot figure out how to opt in for lifeline now that acp has ended I do not want to loose my service or number but I can’t seem to get anyone to help me do this! Please help

    • AirTalk Wireless Reply

      We noticed you’d like to activate your Lifeline benefit for your AirTalk service. To do so, please visit your account portal at https://airtalkwireless.com/account. Once logged in, navigate to the benefits section and select the appropriate option the follow the instructions to finish your request!

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