Do you ever run into a problem you need solved or answered right away? The process of solving something on your own can be frustrating and we understand you just don’t have time for it. Or wondering what program is and how to receive a free government phone? We know you have better things to do than call us, so we try and make answering your simple questions painless! Likewise, we’re conveniently answering your most common queries here and providing them online for fast and easy service!
So, let’s answer some of your most burning questions:
What is Lifeline and ACP? How to qualify and receive free government phone?
This is one of the most common questions we get here at AirTalk HQ. Lifeline and ACP are government assisted programs that allow us to offer qualifying individuals a FREE phone and FREE monthly cell phone service! These programs have provided a discount on phone services to millions of qualifying low-income consumers, giving Americans the opportunity and security to stay connected to work, family, friends, healthcare, job opportunities, & 911 emergency services. Thus, you can qualify for ACP and Lifeline if you are participating in other government assistant programs such as SNAP/Food Stamps, Medicaid, SSI, Low Income etc. To learn more about the Lifeline or the ACP program and how to qualify, visit us here.
Which free government phone do you offer?
Unlike other government assisted programs, AirTalk Wireless offers eligible customers with a FREE 4G/5G LTE Smartphone device from high-end iconic brands such as Apple, Samsung, Motorola, LG, and more. Specially, AirTalk is the only provider in the nation that offers its subscribers these devices for free at its own cost. These special upgrade devices are a limited time offer and are subject to product availability.
Do free government phone offer International Calling?
We’re glad you asked! Because as a matter of fact, we do! This is one of our newest features that we’re especially proud of! We pride ourselves in keeping you connected, so why limit that nationally? That’s why we now offer FREE Unlimited International Calling to over 80 Countries! That means you’ll have more opportunities to call your friends, family, and loved ones without ever paying any extra fees, giving you even more reasons to love AirTalk Wireless! Visit us online today to learn more about this exciting new benefit!
How Long Is Shipping?
We know how excited you are about using your FREE government phone with your FREE service. That’s why once your order is complete, you will receive your device within 7-10 business days. Moreover, you can also check the status of your account and enter the same email address and zip code you used while initially applying. To check the status of your application, please visit us here.
Can I Keep My Old Device and Phone Number?
Don’t want to go through the process of setting up a new phone? No problem. Many times, customers want to bring the same phone or phone number they love over to AirTalk. That’s why we offer our customers the option to Bring Your Own Device (BYOD)! All you have to do is check to see if your phone is compatible, change the SIM Card and presto, not so, chango! To check the compatibility of your device, visit us here. Even so, we also give you the option to keep your old phone number. We call this “Porting In” your number. For more information, visit us online! Keep things familiar and BYOD.
Stop By and Say Hi!
We like providing our customers with different ways to contact us and with the opening of our AirVoice Wireless stores, you can come to see us in person. You can apply in stores or ask us anything regarding your phone or your account. Get the same wide selection of iconic devices right in your backyard. Therefore, you can stop by one of our stores today and shop for the FREE device you need with the FREE cell phone plan that you deserve. You can find stores now open and offering services near you. Visit our Store Locator to see our exciting new locations!
In An Eggshell
We love providing our customers with hassle-free service, which is why we take “hassle-free” into our FAQs. We’re here to answer any questions you have day or night. We’re just a phone call away so you can start enjoying your AirTalk Wireless service. Additionally, if you call or email with a question, be assured that one of our highly qualified representatives will get you the answer! What’s more, our team is multilingual and will be able to provide helpful instructions in your preferred language. We’re here for you whenever you need it.
Afterward, to read up on more common FAQs, visit our website. Can’t find what you’re looking for? Give us a call or send us an email! Let AirTalk be the wireless provider you can rely on!
Follow Us
Wanna keep in touch with all things AirTalk Wireless? Follow us on Facebook, Instagram, X or our monthly blog to stay up to date on our latest device drops, promotions and offers, so you don’t miss a beat!
If you have any questions, you can submit an email ticket through our online platform at https://airtalkwireless.com/contact or utilize our Live Chat service at https://direct.lc.chat/10969352/.
41 Comments
I have applied for the Air talk lifeline benefit. My application is completed but they want a copy of my ID. When I try to do so, and put my info in, it says application not found. When I try to create an account it says customer not found. What’s going on?
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We’re sorry to hear this. For further assistance, please call us at (855) 924-7825 or email us at info@airtalkwireless.com.
Can’t dial out
Thank you for reaching out to AirTalk Wireless.
For your convenience, we offer the following contact options:
Hotline Number: +1 (855) 924-7825
Available Hours:
Monday to Friday: 8:00 a.m. – 8:00 p.m. CST
Saturday: 10:00 a.m. – 7:00 p.m. CST
Additionally, you can submit an email ticket through our online platform at https://airtalkwireless.com/contact or utilize our Live Chat service at https://direct.lc.chat/10969352/.
We are committed to providing timely and comprehensive assistance to address your needs. Please don’t hesitate to reach out if you require further support.
What tower do you use
Thank you for your interest in AirTalk Wireless! We use T-Mobile and AT&T towers. You can use the link to check if you qualify and apply today! https://airtalkwireless.com/apply
So i was approved and paid for a phone on the 10th and still havnt received my phone and am no closer to finding a way to talk to a real person. Can anyone help ive called and tried everything..!!!!!
We’re sorry to hear this. Please note that due to the holiday season, our office hours may change. For further assistance, please call us at (855) 924-7825 or email us at info@airtalkwireless.com.
I need a Free government phone for I can get hold of my Doctor’s, I have health problems.
Firstly, it is essential to verify your eligibility for the program. You can do so by visiting this link: https://airtalkwireless.com/qualify. Once you have confirmed your eligibility, you may proceed with the application process. To apply online, please visit https://airtalkwireless.com/apply. You will need to enter your zip code to initiate the process. Subsequently, please follow the provided steps to complete your application.
I signed up for Lifeline and ACP with AirTalk because the website said they use ATT and ATT’s network is the only one that works well where I live, but I was sent a phone that operates on T-Mobile I called right away but was told there’s nothing that can be done so for 9 months I have been stuck with service I can’t use most of the time. Why doesn’t AirTalk offer free replacement phones like other companies do for people on government programs?
Thank you for being an AirTalk Wireless customer! For further assistance, please call us at (855) 924-7825 or email us at info@airtalkwireless.com.
My phone has lines through the screen and I just recently got it, how do I get a replacement phone?
Please send us a message at https://direct.lc.chat/10969352/ or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further! Thank you and hope you have a nice day!
I’m trying to order iPhone 6
Thank you for your interest in Airtalk Wireless! We offer our ACP and Lifeline customers a FREE 4G/5G LTE smartphone from top-name brands such as Apple, Samsung, Motorola, LG, and more. We hope you will visit our website at https://airtalkwireless.com/apply to see if you qualify today!
i recently just purchased a replacement phone from your website and havent gotten any trcking info or anything and its already day two also it says captured whats bthis mean
Once your application is approved, you will receive your phone within 7-10 business days. Once it’s been processed, you’ll be sent an email and an SMS with your tracking number. Make sure to check your inbox and spam folder.
I want to appy
Thank you for your interest in AirTalk Wireless! We hope you will consider switching your Lifeline and ACP benefits to us where our customers not only receive FREE monthly data, talk & text but also a FREE smartphone. To sign-up online please visit us at https://airtalkwireless.com/apply.
So on my account I can’t find the phone I selected can someone plz tell me why
Thank you for being an AirTalk Wireless customer! For further assistance, please call us at (855) 924-7825 or email us at info@airtalkwireless.com.
How can I update or purchase mobile hotspot on my iPhone XR on the government free line ?
Thank you for being an AirTalk Wireless customer. Unfortunately, at this time, we do not offer hotspot plans just yet. Please continue to stay up to date with us regarding feature updates!
i got the phone it came already set up call ready now all of the sudden my service isnt working it shows lte and tower signal but doesnt work and i already dropped it is there an exchange service for clumsy people lol
We’re sorry to hear this. For further assistance, please call us at (855) 924-7825 or email us at info@airtalkwireless.com.
How do I refer a friend?
Thank you for your interest in AirTalk Wireless! We hope you will consider switching your Lifeline and ACP benefits to us where our customers not only receive FREE monthly data, talk & text but also a FREE smartphone. To sign-up online please visit us at https://airtalkwireless.com/apply.
I’m trying to order a replacement phone but I forgot my username and it will not send it to my email.
Thank you for being an AirTalk Wireless customer! For further assistance, please call us at (855) 924-7825 or email us at info@airtalkwireless.com.
My phone was stolen along with my purse I need a replacement phone for free of charge
We are sorry to hear you’re experiencing these issues. Please send us a message at https://direct.lc.chat/10969352/ or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further! Thank you and hope you have a nice day!
i was thrilled to find out there was a way to get some help with getting a phone and service based on my income my problem is i applied on dec 18 and quickly got approved and still no phone has arrived even though everyday it says it will be here. my problem is now i received an email stating my service will be dis continued if i dont make at least one call or text! i would love to be making calls etc…i live alone with a vehicle broke down and i really need to be able to communicate. it says be here tom again but i really cdont believe it at this time.
We’re sorry to hear this. For further assistance, please call us at (855) 924-7825 or email us at info@airtalkwireless.com.
I got mailed a phone that got returned..I never received the phone
We are sorry to hear you’re experiencing these issues. Please send us a message at https://direct.lc.chat/10969352/ or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further! Thank you and hope you have a nice day!
I will like to know what kind of model phone I have? On the website for the model it says / what does that mean?
Thank you for your interest in Airtalk Wireless! We offer our ACP and Lifeline customers a FREE 4G/5G LTE smartphone from top-name brands such as Apple, Samsung, Motorola, LG, and more. We hope you will visit our website at https://airtalkwireless.com/apply to see if you qualify today!
I applied for an iPhone 8 and paid $10.01 extra for a tablet about 5 weeks ago. I was Approved and was told because of the holidays it would be late. I waited 4 weeks and was given an ups tracking number. I kept checking and 4 days ago I received a new iPhone 8 and a new Clovertek tablet .
The phone was already activated when I received it and the tablet easy to set up. I read a lot of negative reviews for Airtalk and was Leary of signing up. However I am very happy with my phone and tablet.! It was worth the wait !!
Acknowledging your choice of AirTalk Wireless, we sincerely regret the delay in your shipment. Your satisfaction is important to us, and we’re pleased to hear that you are enjoying the benefits of your complimentary device and service. Your willingness to share information about our company with your family and friends is greatly appreciated!