What I Need to Do to Keep My Combo Plan after the ACP Conclusion? 

The Affordable Connectivity Program (ACP) is set to end soon according to the recent notification from the FCC as new ACP enrollments were frozen completely on February 8, 2024. Without additional funding, ACP pays its full benefit only until April 30, 2024, with a partial benefit in May.  AirTalk Wireless will provide you with your full-service plan in May regardless of the level of the ACP benefit. You also can opt out of your AirTalk service at any time. 

We understand you might be worried about losing your monthly free phone benefits and phone number after May. Stay calm, we’re here to help! 

Lifeline benefits are still available

There is no need to hurry and cancel your current ACP/Lifeline Combo Plan, as Lifeline benefits are still available.  AirTalk Wireless is authorized to provide Lifeline services in over 50 states. Once ACP is discontinued, you’ll still be able to keep your connection with your Lifeline service without any additional steps on your end. This is what separates us from our competitors. You don’t need to do anything, AirTalk will make effort to keep the same ACP benefits for your Lifeline plan, including: 

Your Lifeline service will remain at $0/mo. for you to enjoy unlimited voice, text, and 15 GBs of data/mo. 

It is important to note that if you transfer now it could result in you losing your previous advantages and loyalty points. 

Let’s stay with AirTalk Wireless to enjoy many attractive features!

• High-quality phones from iconic brands like Apple, Samsung, Google, LG …  
• Unlimited International Calling to 80+ Countries including Canada & Mexico 
• 5G+ High-Speed Internet  
• 24/7 multilingual customer support (English, Spanish, Vietnamese, etc…)
• Loyalty Program with enticing rewards like extra data and cashback (Coming soon)
• Trade-in Program for loyal customers, allowing you to trade your old phone for a new one after just 6 months with no extra cost (Coming soon)
• The Power of Affirm, is Now in Your Wallet, Buy Now, Pay later   
• No Contract, No Monthly Bills   

If you have any questions, please contact our customer service center at (855) 924-7825. AirTalk Wireless is ready to assist you! 

Question you may have

What is happening with ACP?

Due to the decrease in funding from Congress, the FCC anticipates that the current funding for the ACP program is projected to run out at the end of May 2024.

What causes transfer out?

• Benefit is limited to one per household. Meaning that it cannot be used for both home internet and phone service, or multiple people cannot all sign up for the same benefit at the same address.  
• Registering or applying with multiple providers simultaneously may result in your benefits being transferred from one provider to another. It is advisable to register with one provider at a time and wait for a response before attempting to apply with a different provider. 
• If you receive a notice from AirTalk stating your benefit was transferred out and you did not authorize this:
  • Sign the transfer agreement right away to avoid interruption to service 
  • Contact the ACP support center and report that your benefit was moved to an unknown provider without your consent.
    • Phone number: (877) 384-2575
    • Email: ACPSupport@usac.org 

How to prevent future unauthorized transfer out?

• AirTalk Wireless does not employ field agents outside of our store locations. Store Locator (airtalkwireless.com) 
• When presented with an offer for a free phone/service be aware of what you are signing up for and who you are signing up with as this could affect your service with Airtalk 
• If you receive a notice from AirTalk stating your benefit was transferred out and you did not authorize this:
  • Sign the transfer agreement right away to avoid interruption to service 
  • Contact the ACP support center and report that your benefit was moved to an unknown provider without your consent.
    • Phone number: (877) 384-2575
    • Email: ACPSupport@usac.org 

Risk if you transfer out

• You can lose your ACP benefits 
• We might NOT be able to Transfer you back into AirTalk Wireless 
• You will lose your service benefits (unlimited talk, reduce data monthly allowance) 
• You will lose your mobile phone number and we will not be able to recover it.