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How Do I Maintain My ACP Phone Service after its ending?

How Do I Maintain My ACP Phone Service When It Winds Down?

The Affordable Connectivity Program (ACP) is set to wind down soon according to the recent notification from the FCC as new ACP enrollments were frozen completely on February 8, 2024. ACP pays its full benefit only until April 30, 2024, with a partial benefit in May.  AirTalk Wireless will provide you with your full-service plan in May regardless of the level of the ACP benefit.

It is important to note that if you transfer out now, it could result in you losing your previous advantages and loyalty points. Stay tuned and keep reading this blog for more information. 

How to keep your phone services active?

Apply for Lifeline program with AirTalk Wireless

AirTalk has compliances in over 38 states of America. Even when ACP shut down, you’ll still be able to keep your connection with Lifeline service. It is not something any other service provider out there can do. Get a new discounted plan with Lifeline as an exclusive offer for you: 

  • $0/mo to enjoy unlimited voice, text, and 4.5GB of data 
  • Need more? For only $10/mo to get unlimited voice, text, and 10GB of data 

To ensure you don’t lose connection, apply today! 

apply FOR LIFELINE NOW

Apply for an AirVoice Wireless Prepaid plan

Not qualified for Lifeline? No problem. Check out our AirVoice Wireless deeply discounted monthly plans. As the parent company of AirTalk, your current connection can be ported to AirVoice with no extra action required. AirVoice Wireless brings you a premium wireless service with the most affordable pricing on the market.  

Our prepaid plans start at just $10 per month and offer Unlimited calling and texting, 1GB of data (with higher data options available). Plus, sign up for a month of service and get the anext month FREE! Sign up now! 

View our Airvoice Plans
How Do I Maintain My ACP Phone Service When It Winds Down?

Please note that by the time ACP ends if you haven’t chosen a new plan yet, your service will be suspended. To stay connected, let’s find a plan that perfectly suits your needs and lifestyle! 

Let’s stay with AirTalk Wireless to enjoy many attractive features!

How Do I Maintain My ACP Phone Service When It Winds Down?
  • High-quality phones from iconic brands like Apple, Samsung, Google, LG, … 
  • Unlimited International Calling to 80+ Countries including Canada & Mexico 
  • 5G+ High-Speed Internet  
  • 24/7 multilingual customer support (English, Spanish, Vietnamese, …)
  • Quarterly Programs with enticing rewards like extra data and cashback (Coming soon)
  • Trade-in Program for loyal customers, allowing you to trade your old phone for a new one after just 6 months with no extra cost (Coming soon)
  • The Power of Affirm, is Now in Your Wallet, Buy Now, Pay later   
  • No Contract, No Monthly Bills   

Stay tuned; AirTalk and AirVoice are always there for you! 

apply now

Questions you may have

What is happening with ACP?

Due to the decrease in funding from Congress, the FCC anticipates that the current funding for the ACP program is projected to run out at the end of April 2024.

I am currently enrolled in ACP, what will happen to my service?

Customers will start to receive notices from AirTalk Wireless about the end of the ACP program. This information will include updates, timing of the end of the program and the impact of loss of the benefit.

What causes transfer out?

  • Benefit is limited to one per household. Meaning that it cannot be used for both home internet and phone service, or multiple people cannot all sign up for the same benefit at the same address.  
  • Registering or applying with multiple providers simultaneously may result in your benefits being transferred from one provider to another. It is advisable to register with one provider at a time and wait for a response before attempting to apply with a different provider. 
  • If you receive a notice from AirTalk stating your benefit was transferred out and you did not authorize this:
    • Sign the transfer agreement right away to avoid interruption to service 
    • Contact the ACP support center and report that your benefit was moved to an unknown provider without your consent. 

How to prevent future unauthorized transfer out?

  • AirTalk Wireless does not employ field agents outside of our store locations. Store Locator (airtalkwireless.com) 
  • When presented with an offer for a free phone/service be aware of what you are signing up for and who you are signing up with as this could affect your service with Airtalk 
  • If you receive a notice from AirTalk stating your benefit was transferred out and you did not authorize this:
    • Sign the transfer agreement right away to avoid interruption to service 
    • Contact the ACP support center and report that your benefit was moved to an unknown provider without your consent.  
      • Phone number: (877) 384-2575
      • Email: ACPSupport@usac.org 

Risks if you transfer out 

  • You can lose your ACP benefits 
  • We might NOT be able to Transfer you back into AirTalk Wireless 
  • You will lose your service benefits (unlimited talk, reduce data monthly allowance) 
  • You will lose your mobile phone number and we will not be able to recover it.

Easy transition to prepaid options with AirVoice Wireless  

  • Unbeatable Pricing 
    We believe reliable service should be accessible to everyone, which is why we provide affordable plans with all budgets in mind. Plans start at as low as $7/month. 
  • Nationwide Coverage 
    Securely connect to the nation’s fastest and most reliable network. Let’s check the coverage in your area. 
  • eSIM
    You can activate your Airvoice Wireless account and enjoy our free service in minutes without a physical SIM card, all you need is an eSIM and a compatible device. 

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71 Comments

  1. Rachel Rodriguez Reply

    How can I get a replacement device. my device was stolen and is currently being used by another individual. I don’t know how to stop service or anything. Even if I can’t get a replacement phone for free I would like to at least stop the service because it is in my name. Please reach out to me thru email or phone number provided in this email. Thank you.
    Rachel Rodriguez
    Enrollment ID: WAT1698621900
    EMAIL: ray32art27@gmail.com
    Contact info: (267)905-3361
    Please reach out to me as soon as possible. Thank you

    • My NT Post Author Reply

      We’re sorry to hear about your device. Please give us a call at 855-942-7825 and we’ll be happy to assist you further.

      • AirTalk Wireless Reply

        Thank you for being an AirTalk Wireless customer! Once your order is approved your device will ship within 7-14 business days. You will also receive an email confirmation and tracking number so that you can easily follow along with your device’s delivery! To check on the status of your order you can also login to your account at https://apply.airtalkwireless.com/enroll/check-status and enter the same email address and zip code you used while applying.

  2. Melissa Presba gutierrez Reply

    I am a new client and I really love my new phone and free service I’m a single mom and I work not enough to live comfortably with the society thriving to get where they need to be living paycheck to paycheck it’s a damn shame they’re taking acp away so many ppl don’t get any financial assistance and food stamps even like myself cuz u make just a little too much to qualify for enough stamps to make it worth it for all the trouble it can be sometimes dealing with dshs I make decent money but not much when ur house payment is 2000 plus everything to keep the house running smooth it cost about 3000 a mo to pay house payment lights water and maybe half the food supply foods expensive

    • AirTalk Wireless Reply

      While it is true that the ACP program will be winding down soon, there is no need to worry. Your service will continue uninterrupted until an official end date is announced. For additional information, please visit https://blog.airtalkwireless.com/acp-program/acp-wind-down-how-to-keep-your-phone-service. 

      However, when ACP stops completely to avoid losing your current phone number there are some steps you can take. 

      Apply for the Lifeline program with AirTalk Wireless. The Lifeline program through AirTalk will still provide you with the same great service at no cost to you. 
      If you’re not qualified for Lifeline, allow us to introduce you to Airvoice Wireless. As the parent company of Airtalk, Airvoice brings you a premium wireless service with plans starting at $10/month.

  3. Patricia Hemming Reply

    I have been trying to update my account with your company for 2plus months.. I have a. Current ACP number!!!NOW.. I have been waiting for a response too

  4. Abraham Vega jr Reply

    I want the lifeline + acp to continue my service with same phone plz

    • AirTalk Wireless Reply

      If you’re our existing customer, you can order a specific phone model with a great price from us by logging in to your account at https://airtalkwireless.com/account, navigate to the shop, scroll down, and click “Upgrade Phone!”.

  7. Kitty Reply

    It helps me to stay inconstant with my family . I love this about the phone and how it does this for me. I don’t know what I would do with out this phone thanks so much.

    • AirTalk Wireless Reply

      While it is true that the ACP program will be winding down soon, there is no need to worry. Your service will continue uninterrupted until an official end date is announced. For additional information, please visit https://blog.airtalkwireless.com/acp-program/acp-wind-down-how-to-keep-your-phone-service. 

      However, when ACP stops completely to avoid losing your current phone number there are some steps you can take. 

      Apply for the Lifeline program with AirTalk Wireless. The Lifeline program through AirTalk will still provide you with the same great service at no cost to you. 
      If you’re not qualified for Lifeline, allow us to introduce you to Airvoice Wireless. As the parent company of Airtalk, Airvoice brings you a premium wireless service with plans starting at $10/month.

  8. Alethea Reply

    If this service ends and I am not approved or unable to get lifeline service what do I do with the phone? Do I have to return to you at that time or can it be recycled?

  9. Peaches M Dowdy Reply

    I just wanted to take the time and say, Airtalk Wireless is the best. I had Qlink Wireless for 8 years. I recently switched. This company sent me a brand new Moto Stylus phone. I love it. In the 8 years I was with the other company, I got one new phone. In that time, it was stolen from me. I had to hustle around to find another phone that was comparable. It was hard and time consuming. I just read today that Airtalk Wireless is implementing a program that allows a trade in every 6 months. This will allow me to stay on top of the new products available. I no longer have to feel singled out as the poor girl with an outdated phone. So, thank u Airtalk Wireless, for putting me first.

    • AirTalk Wireless Reply

      Thank you for being an Airtalk Wireless customer! We are so glad to hear that you are enjoying your phone and FREE service. If you need any assistance, please give us a call at +1 (855) 924-7825 or submit a ticket with us online at https://airtalkwireless.com/contact and we will gladly assist you further!

  10. Christi Carter Reply

    How do I keep my service with you I don’t want to lose it

    • AirTalk Wireless Reply

      While it is true that the ACP program will be winding down soon, there is no need to worry. Your service will continue uninterrupted until an official end date is announced. For additional information, please visit https://blog.airtalkwireless.com/acp-program/acp-wind-down-how-to-keep-your-phone-service. 

      However, when ACP stops completely to avoid losing your current phone number there are some steps you can take. 

      Apply for the Lifeline program with AirTalk Wireless. The Lifeline program through AirTalk will still provide you with the same great service at no cost to you. 
      If you’re not qualified for Lifeline, allow us to introduce you to Airvoice Wireless. As the parent company of Airtalk, Airvoice brings you a premium wireless service with plans starting at $10/month.

  11. Amanda Gates Reply

    I have been trying to get ahold of someone to find out why I’m not getting the benefits of the apc/lifeline combo but have had no success. It clearly states I have both but looking at my benefits is only giving me acp benefits. Please contact me at one of my emails below.

    Thank you,
    Amanda Gates
    Enrollment ID: WAT1702153050
    (859)339-0113
    Noteveryonesfavorite@gmail.com
    Or
    Ctrykygal77@gmail.com

      • Amanda Gates Reply

        I created a ticket and got no response. Actually there is 3 tickets I’ve started with no response from yall except HERE! My status says I have lifeline but I am not getting any of the benefits from LifeLine. Will you please fix this.

    • AirTalk Wireless Reply

      While it is true that the ACP program will be winding down soon, there is no need to worry. Your service will continue uninterrupted until an official end date is announced. For additional information, please visit https://blog.airtalkwireless.com/acp-program/acp-wind-down-how-to-keep-your-phone-service. 

      However, when ACP stops completely to avoid losing your current phone number there are some steps you can take. 

      Apply for the Lifeline program with AirTalk Wireless. The Lifeline program through AirTalk will still provide you with the same great service at no cost to you. 
      If you’re not qualified for Lifeline, allow us to introduce you to Airvoice Wireless. As the parent company of Airtalk, Airvoice brings you a premium wireless service with plans starting at $10/month.

  15. Brandy Reply

    How can I change my phone number online without having to call customer service?

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