AirTalk Wireless proudly provides eligible customers with the opportunity to stay connected with who and what matters most through our Lifeline and ACP plans. To get started, simply visit airtalkwireless.com. Before you begin, here are some frequently asked questions that customers just like you have found helpful!
About AirTalk Wireless and Our Services
AirTalk Wireless is a government assistance Lifeline and ACP service provider offering qualifying individuals the opportunity to stay connected in their everyday lives.
Our objective is to deliver outstanding customer service on one of America’s largest 5G/4G networks, an easy application procedure, and top-quality phone brands that people know and love. AirTalk also goes above and beyond by providing no monthly bills, no credit checks, no activation fees, and no contracts to customers. Plus, AirTalk offers FREE shipping on all orders.
Frequently Asked Questions on AirTalk Wireless
How Can I Apply for the Lifeline or ACP with AirTalk Wireless?
You can easily apply for the ACP and Lifeline programs directly on the AirTalk Wireless website by following these 5 simple steps:
- Visit www.airtalkwireless.com and enter your personal information.
- Enter your household information.
- Confirm your eligibility.
- Choose your free phone.
- Confirm your order.
For detailed steps on the application process, follow this helpful, how-to guide by clicking HERE.
How Long Will It Take to Receive Approval?
Applications are typically approved within 20 to 30 minutes. Some applications, however, will have to wait 3-4 days or more to be approved because your proof documentation needs to be double-checked. When your application has been approved, you will receive an email confirmation and a tracking number for your order. At AirTalk, we also understand that our customers are excited to receive their FREE smartphone and monthly service. That is why you can always check the status of your application online by clicking HERE.
When Will I Receive My Free Phone and Service After Successfully Signing Up?
Once approved, your package, which includes your free 4G/5G smartphone, a charger, a SIM card, and an AirTalk user guide, will be shipped to you absolutely free within 7-10 business days.
Is It Safe to Provide My Social Security Number?
AirTalk Wireless is a government assistance lifeline service provider, so we require your SSN to verify your eligibility. You will also be required to provide proof of your qualifying benefit program or verify your income if you are applying by income. All your information will be strictly confidential as privacy is our #1 priority.
What State Do You Offer Service?
AirTalk Wireless offers service nationwide, and to see if you qualify, simply click HERE.
Where Is My Tracking Number?
Once your application is approved, please give us 7–10 business days to process your order. Once your order has shipped, you’ll receive an email and an SMS with your tracking number so that you can easily follow along with your order’s arrival. We also encourage you to check your inbox and spam folder so you don’t accidentally miss seeing our message!.
Can I Switch to AirTalk?
Absolutely! If you are receiving service from other providers and want to switch to AirTalk Wireless to receive a Free 4G/5G Smartphone and free monthly services, simply visit www.airtalkwireless.com and sign up today. It’s really that simple.
119 Comments
I’ve already got A phone with Airtalk Wireless (lifeline). How do I get my free or discounted laptop or tablet along with home internet? Or do yall offer that? I was confused when I filled out for the phone on how to also sign up for tablet & internet!? Do I need to pick different Provider for that?
Hello.
Registering for only Lifeline provides you with talk, text and some data.
When you apply for ACP, we offer you unlimited text, talk and more data every month.
For a tablet, you’ll need make a Copay of $10.01 (only one time).
Please apply with us for ACP like you did for Lifeline, if you need any assitance, please contact info@airtalkwireless.com
Have a nice day
I have A phone with Airtalk Wireless (lifeline). How do I get free or discounted laptop or tablet along & home internet? Or do yall offer that? I was confused when I filled out for the phone on how to also sign up for tablet & internet!? Do I need to pick different Provider for that?
Thank you for being an AirTalk Wireless customer! For further assistance, please call us at (855) 924-7825 or email us at info@airtalkwireless.com.
Can i take the SIM card from my AirTalk wireless i iphone and insert it into another iphone I purchased. It’s a newer iPhone but I’d like to have the service switched over to the new iphone I bought. How would I do that? Or do i have to buy a replacement sim to use on my new phone?
Hello,
Please contact our support at info@airtalkwireless.com for further assistance.
Have a nice day.
I have applied for lifeline and acp…if you give data for lifeline…. And then more for acp…why is my data allowance only 8gb
Thank you for being an AirTalk Wireless customer! For further assistance, please call us at (855) 924-7825 or email us at info@airtalkwireless.com.
Why have t you guys shipped my phone iv been approved like a week ago
Hello,
Normally, it take up to 10 days for the shipping to reach our customers. Please be patient with us.
Thank you for your understanding.
Have a nice day.
Also… My account says active and says the phone I have…it also has 1mb of data taken off of the 8gb as well…. But my status still says processing…yet I have received the confirmation email and that the application was approved
Thank you for being an AirTalk Wireless customer! For further assistance, please call us at (855) 924-7825 or email us at info@airtalkwireless.com.
How long did it take you to recieve your phone?
Hello,
Normally, it takes 7-14 days for the shipping.
Have a nice day.
I already have a free line with airtalk, am I able to pay for an additional line for my daughter?
Hello,
Of course you can, please send your request to info@airtalkwireless.com for better instructions.
Have a nice day.
Why was icharged $22.00 for free phones
Hello,
Please send your inquiries to info@airtalkwireless.com for better support.
Have a nice day.
Does the tablet have a plan? Does the tablet come with internet data? 5g/4g data ? Highspeed data? Unlimited data? Or would it just be a tablet without internet, unless connected to another outside source such as wifi or
hotspot?
Hello,
Unfortunately, as per regulation, only one line/plan is permitted per household, your phone should be using the plan already, so the tablet won’t be connected to it. But you can always sign up for premium service from AirVoice Wireless (parent company of AirTalk Wireless) for another plan starting from $15/month.
Have a nice day.
Hi ! So I recently put in my application for a free phone , luckily I was approved but I’ve been logging in every day to track my phone while it’s in the shipping process and I see that not only does the date change but the time it was shipped also changes . Do you guys do that often ? My phone first started the shipping process on the 6th but every day it changes to the current days date and I’m a little concerned about that because on the USPS tracking site it also tells me that they have yet to receive my package from you all.
Thank you for being an AirTalk Wireless customer! For further assistance, please call us at (855) 924-7825 or email us at info@airtalkwireless.com.
My cell iphone was stollen that I paid for to upgrade. Can you please send me another? You guys are giving iphone 7 for free can I get one right away?
Hello,
Please send an email to info@airtalkwireless.com for further assistance.
Have a nice day.
I was considering the phone and the laptop for 49.99. Is this a one time payment or monthly
Hello,
It’s one-time payment. Unless we intentionally indicate a price is per month or per year, in general everything else should be one-time payment.
Have a nice day.
If not approved, will I be refunded what was paid?
Hello
Yes, if you paid a certain amount yet your application is rejected, you will get the refund after a certain delay for processing.
Have a nice day.
How do I go about getting an e-sim to transfer/ activate my service on an iPhone 14?
Thank you for your interest in AirTalk Wireless! Check out our BYOD (Bring Your Own Device) page to see if your device is compatible! https://airtalkwireless.com/byop
If I apply with ACP and the phone said there is a commitment of $30.00 would that be a one time charge or is it a monthly?
Hello,
All the phone upgrade options during our Lifeline/ACP application are one time charge.
Have a nice day.
Will they notify you if they don’t have the upgraded phone you purchased in stock?
Thank you for being an AirTalk Wireless customer! You can see our great selection of devices available for purchase by logging into your account at https://airtalkwireless.com/account and go to “Shop”, scroll down and click on “Upgrade Phone!”.
do you guys support esim to an iphone 14 or iphone 15?
Thank you for your interest in AirTalk Wireless! To see if your device is compatible, please visit our BYOD page – https://airtalkwireless.com/byop
Hello I got approved for my acp service and I picked a Galaxy 8 as my phone , I want to change my pick to a galaxy a21 how can I do that ?
Thank you for being an AirTalk Wireless customer! You can see our great selection of devices available for purchase by logging into your account at https://airtalkwireless.com/account and go to “Shop”, scroll down and click on “Upgrade Phone!”.